Effective Date: October 12, 2025
Company: Otoshi LLC
Website: https://otoshiai.com
Contact: contact@otoshiai.com
1. General Policy
At Otoshi AI, we want you to have the best experience using our AI content generation tools. Because our service provides instant digital access, refunds are generally not available once a subscription has started or credits have been used.
2. Free Trial
We offer a 7-day free trial that allows you to explore our features before making any payment. We encourage all users to take advantage of this trial to ensure the service meets their needs before subscribing.
3. Subscription Payments
All subscription payments are processed securely and billed in advance for the selected plan period. Once the payment is made, it is considered final and non-refundable except where required by law.
4. Exceptional Refund Cases
Refunds may be considered in specific cases such as:
- Duplicate payments due to a system error
- Technical issues that prevent access to the service and cannot be resolved by our support team
- Unauthorized transactions proven to be fraudulent
All refund requests must be submitted within 7 days of the transaction by contacting us at contact@otoshiai.com. Our team will review the case and respond within 3–5 business days.
5. Cancellation Policy
You can cancel your subscription at any time. Once canceled, you will continue to have access to the service until the end of your current billing cycle. No further charges will occur after cancellation.
6. How to Request a Refund
To request a refund, please include the following details in your email:
- Full name and account email
- Date of payment and transaction ID
- Reason for the refund request
We will confirm receipt of your request and provide a resolution as quickly as possible.
7. Contact Us
If you have any questions regarding our Refund Policy or need assistance with billing, please contact our support team at:
Email: contact@otoshiai.com
Address: 8206 Louisiana Blvd NE, Ste A #7310, Albuquerque, New Mexico 87113, USA